If you are dealing with the aftermath of an accident with all that entails, there are going to be a number of questions you are going to want answered. At Benny’s Auto Body Repair understand that every individual’s questions and concerns are going to be different, we have put together a list of Frequently Asked Questions that we have run into with our customers over the years.
Please feel free to make use of this information or to contact us either in person, by phone, or by sending us an email if you would like more specific questions answered about your specific case.
Please keep in mind that while we have dealt for a very long time with the ins and outs of auto body repair, we are not insurance agents, nor are we attorneys and therefore we cannot offer you the advice below as a substitute for legal advice or advice from your insurance company. If it is legal advice or insurance specific advice that you are looking for, please contact your insurance agency or your attorney for more specific information. Thank you!
AUTO BODY REPAIR FAQs
A: If the damage to your vehicle is greater than $700 it is required that you file an accident report. If the total damage is less than $700 you do not have to file the report.
A: While dealers have a good bit of knowledge regarding new cars, they are not necessarily the best persons to go to in order to have auto body repair done. Some of the best auto repair is done through independent shops and not through detailers.
A: If the damage your vehicle has incurred is greater than the worth of your car, Benny’s Auto Body Repair can help you in contacting and negotiating with your insurance company in order to reach a settlement that will be acceptable to you and to them. We can then arrange for your vehicle to be picked up by a salvage company who may be able to offer you an additional sum for the purchase of your vehicle for whatever parts and pieces they can use it for.
A: At Benny’s Auto Body Repair we believe in honesty, and the honest answer to that question is “No.” Your auto insurance is a contract between you and your insurance company and requires that you pay a specific amount if you are involved in an accident. While we understand that it may be difficult to come up with the money for the deductible, imagine how much harder it would be if you didn’t have insurance at all!
What we CAN do is to help you in reducing the total cost of repairing your vehicle by providing you with the most cost effective options you have to choose from in repairing or replacing the various parts of your car that need work.
A: There is no cut and dried answer to that question. The time it will take to do the repairs is going to vary from vehicle to vehicle depending on the extent of the damage, the make and model of the car as well as the availability of the parts and the extent of our present workload. We will do our best to ensure that your vehicle is fixed and back on the road as soon as possible, but we cannot offer any guarantees as to time lines.
A: Every car carries a paint code that specifies what the exact color of your car is and it is this code that is used by the shop in order to mix the base and top coats of your cars paint job in order to come as close as possible to an exact match. Depending on the exact shade of your vehicle and any elemental discolorations that have occurred over time, it may be easy or quite difficult depending on the specifics of your vehicle’s paint job.
A: At Benny’s Auto Body Repair our estimates are free of charge. We do not require an appointment for an estimate, but they are recommended, especially if the damage on your vehicle is extensive. If you arrive at our shop and we are in the middle of a job your estimate may have to wait until we are finished (which is another reason that appointments are recommended). But provided that we have the time (or that you have scheduled an appointment and that your damage is not too extensive) the estimate should not take longer than 20 minutes to half an hour.
While we understand that these are by no means the only questions that you will have regarding the repair of your vehicle or our procedures and policies, it is our hope that this has helped you in answering some of the basic questions that you may have had regarding how Benny’s Auto Body Repair works and how we deal with some of the more basic concerns that are brought to us on a daily basis.
Please, if you have any specific questions or concerns, do not hesitate to contact us either in person, by phone, or by emailing us via our contact page and asking us any specific questions that you may have regarding our policies and procedures. If you are contacting us by email, a customer service representative should answer your query within 24 hours.